Have a question about an order you already placed?
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Editing or Changing an order after it has been placed
For customer privacy and security reasons- We cannot create new orders for customers. The customer has to create and place all orders on their own. We cannot edit an order after you have placed it if you need to change the delivery address, shipping option, product, quantity, etc. If you need to... -
Providing a Hassle-Free Shopping Experience with a Generous Return Policy We prioritize customer satisfaction above all else. Our commitment to providing a seamless and enjoyable shopping experience extends to our return policy, ensuring that our customers can shop with confidence and peace of m...
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Where is my order? Common reasons for order not received.
Please contact us ONLY for a delivery update if the delivery time has exceeded the maximum delivery window shown in your order confirmation email. The order confirmation email you received when you placed your order will show the shipping option you chose and the approximate delivery time. If you... -
Why did my order get canceled? Order Cancellations And Refunds
Common Reasons For Cancelled Orders Out Of Stock The system did not accept your order payment and sent you an Order Cancelled email. This means, unfortunately, the system could not accept your payment and cancel your order due to a sudden inventory stockout. On average, it has taken at least 60 ...