- We currently only accept VISA and MASTERCARD payments.
- Due to extra high demand for most of our inventory we are currently only accepting $300 maximum order value per transaction.
- If you are using one of these accepted payment methods and the payment still will not go through, then you might check your billing address and make sure it is correct.
- If you are using the correct payment method and have proper billing address information, then you might try using another credit card.
- The payment system typically will not accept payments being submitted outside the USA.
- If your payment went through and you received an order confirmation. But then shortly after received a order Cancellation / Refund notification email or text it is because the system is unable to accept the payment information you entered.
- You can try to place a new order using different payment information.
- If you still get an error/order canceled email after trying the above, then it means we just experienced a stockout and we just ran out of inventory. It is currently taking about 3 to 6 months to get more inventory so you are welcome to come back and try placing an order then.
Common Reasons For Cancelled Order Emails
Out Of Stock
- The system did not accept your order payment and sent you an Order Cancelled email. This means, unfortunately, the system could not accept your payment and cancel your order due to a sudden inventory stockout. On average, it has taken at least 60 days for manufacturers and distributors to send out more inventory. So, we suggest waiting at least 60 days before placing a new order. A shipping partner, fulfillment center, warehouse, or manufacturer experienced a surge in product fulfillment requests resulting in a stockout. Since we focus on sourcing hard-to-find items that are usually experiencing extremely high demand or the manufacturer is having production issues of your product, which often times results in low available supply, it causes the shipping centers to often times experience intermittent stockouts. It is oftentimes difficult to get an accurate date for new product production or inventory shipments from the manufacturer. On average, it is currently taking about 3 to 6 months to get more inventory, so you are welcome to come back and try placing an order at that time.
The Order has incorrect information or the customer wants to change or edit the order.
- For customer privacy and security reasons, we cannot edit or update an order after you place it if you need to change the delivery address, shipping option, product, quantity, etc. You can contact us, and we will cancel/refund your order so you can place a new order with your updated order information.
Refunds
Refunds typically take about 2 days to complete. However, it is very common for it to take up to 6 days to go through, depending on how quickly the banks process their transactions due to holidays, weekends, what times they process their transaction batches, etc. 99.99% of all transactions go through without a problem. If you haven't seen your refund in your bank account, please wait the entire 6 days before contacting us.
The system will only refund to the original payment type used for the order. If you have a new account or card, the bank transfers the funds into the new account, but you will have to ask them for details.
If you have updated credit card information such as expiration date, security number, etc., we do not have access to that data due to customer security and privacy reasons and can not update it in our system.